Category

Extended Warranty

How To Tell If A Warranty Provider Is Trustworthy

extended warranty provider

Imagine the following scenario:

You recently purchased a new vehicle and you’re looking to buy an extended warranty for it to help protect your investment. The dealership you bought the vehicle from offered you an extended warranty, but the price seemed really high and the pushy salesperson in the finance office rubbed you the wrong way.

So, you decide to look online for an extended automobile warranty instead. After a few minutes on Google you discover a warranty policy that’s thousands of dollars more affordable than what the dealership was offering, and the coverage terms are better as well, but it’s being offered by a company that you’ve never heard of before.

The product seems too good to be true. How do you determine if what you’re seeing is the real deal, or all just smoke and mirrors?

To help make life easier for consumers, we’ve compiled this handy guide to help separate the contenders from the pretenders when it comes to warranty products by explaining what factors to look for.

They’re a licensed insurance company

Insurance is an important, far-reaching industry that affects the lives (and bank accounts) of millions of Canadians, which is why provincial and federal governments have enacted a wide array of legislation to regulate it. This is a huge benefit to consumers, who are protected from both fraudulent and careless companies.

When it comes to warranty products, buying them from licensed insurance companies is a huge advantage because they are bound by more laws than non-licensed companies are.

They’re backed by an A-rated insurance company

If one licensed insurance company is secure, two working in collaboration is even more secure! This is a common occurrence in the insurance world, especially when it comes to brokerages and new companies.

Within the insurance industry you can also find credit rating agencies, which specialize in analyzing and reporting the reliability of insurance companies. AM Best is one of the most well-known of such organizations, and they issue ratings using letter scales, with “A” being good and “D” or “F” meaning bad.

If you discover a company you’ve never heard of, but they’re backed by an A-rated insurance company, that is a strong indicator of their credibility and security.

They offer a personal touch

Consumers need to be careful when shopping online. Unfortunately, it’s possible for dishonest individuals to start faceless companies, offer up little background information, take money from customers and then disappear without ever holding up their end of the bargain.

It’s always a good sign when companies offer a personal touch, whether on their website or when they communicate with you. If you know an employee’s name and have a way to reach them directly not only is your business more safe, you’re also more likely to receive excellent customer service once a customer-employee relationship has been built.

There are positive customer testimonials

The internet has made it wonderfully easy to share information, and that includes company feedback and customer experiences. Consumers now have the ability to protect and help one another by sharing their experiences online. If a company’s website lists positive testimonials written by previous or existing customers, that’s a great sign about its trustworthiness.

And when it comes to online reviews, keep an eye out for negative ones — or a lack thereof. Consumers who have negative experiences with warranty products are significantly more likely to leave reviews than consumers who never have any problems. An absence of negative reviews can say a lot about a company, even if the total number of reviews is low.

Their policies have cancellation clauses

Nothing exudes confidence in a warranty product quite like a company offering a cancellation clause. While some unscrupulous companies might want to lock down your money while later breaking promises about their product or service, offering consumers the option to cancel their policy (within predetermined terms that are fair to both parties, of course) is evidence that a company is credible and authentic.

The Obvi advantage

Obvi strives to go above and beyond to ensure that our customers are safe and satisfied with us.

As such, we’ve incorporated all of the above factors into our business: we’re a licensed insurance company, we’re backed by an A-rated insurance organization, we offer a personal touch, we share customer testimonials and we include cancellation clauses in our policies. But if all of that isn’t enough, we make ourselves easy to contact if you ever want to learn more about us.

Beyond extended vehicle warranty, Obvi also offers GAP insurance and new vehicle replacement insurance. Visit our website to find our more.

The Risks Of Buying Extended Car Warranties From Dealerships

car dealership risks

Have you ever walked out of a car dealership’s finance office carrying keys to a new vehicle and a bundle of complicated paperwork — without feeling entirely comfortable or informed about what you just purchased?  If so, you’re not alone.

Most of us think we can rest easy once we get to the finance office, but the unfortunate reality is that this is where the some of the biggest dealer fees exist, hiding in insurance premiums and monthly payments.

Finding a new vehicle to purchase can be a stressful and confusing process, and those problems are often made worse when you add in an overload of information about extended warranties and financing payments. It’s not uncommon for car buyers to leave the finance office confused with all the different options.

While many car dealerships are honest and trustworthy, some of them aren’t. These other dealerships often deploy deceitful sales tactics to help close a deal, focusing more on getting into your wallet than offering you services that you need or want.

Here are the biggest things to watch out for in the finance office.

Huge markup on insurance

That’s right, motor vehicle dealers have been provided a restricted insurance license to sell GAP Insurance, New Vehicle Replacement Insurance, and Extended Warranty on your vehicle.  What most people don’t know is that the markup is huge — 40, 50 and even 60% or higher commission charged by the dealers and built into these products.  Let’s breakdown these products:

  • GAP Insurance is for financed/leased vehicles: One of the unique aspects of the Canadian automotive world is long-term loans and negative equity. What GAP Insurance does is pay off any remaining loan balance if your vehicle is a write off, giving you the peace of mind to finance for up to 96 months with nothing down.  Remember: your primary insurer settles the loss on the vehicle and doesn’t consider that you will be left with a loan balance to pay off.
  • New Vehicle Replacement Insurance: As mentioned above, your existing insurer will settle any total loss claim based on the current depreciated value of your vehicle.  With NVR you will benefit from the insurance proceeds to buy a brand new vehicle without any additional costs to you.
  • Extended Warranty: That’s right, Extended Warranty is now considered insurance in Western Canada.  Why? So many problems within the industry drove the need for regulation to protect the consumer.  What many people don’t know is that dealers have competition, and the coverage from independents is just as good if not better. Plus, you will benefit from transfer options, half the cost, choice of repair facility and the list goes on.  Buying a new vehicle? The manufacturer’s extension might not be insurance, but the same heavy commissions are loaded within. Luckily, insurance alternatives exist and offer huge savings!

Upselling the payment plan

An extra $9 a week for 8 years… that sounds a lot better than $3,744, right?  Nothing wrong with financing options, but make sure every single product they are selling is presented to you as a total cost. Whether it’s automotive sales or a household appliance, salespeople are trained to understand your monthly budget to hide the actual cost.

This CBC Marketplace episode shows just how aggressive the payment plan is pushed.

Fast-talking, aggressive salespeople

According to a 2017 investigation by the Automobile Protection Association, the addition of extra charges by car dealerships was “rampant” in Calgary.

Don’t be afraid to ask a salesperson to slow things down, repeat themselves or write out specific numbers for you. Taking the extra time to fully comprehend what you’re buying could save you thousands of dollars.

A lack of willingness to help down the road

You wouldn’t buy house insurance from a realtor, or life insurance from a doctor — so why are we accustomed to buying car insurance from car dealers? The reality is that the insurance market has taken time to get online and that was the only choice consumers had. However, now we can buy directly from the company who will be paying the claim.

Think about this scenario: a total loss claim has occurred and you’ve emailed the finance office about your problem, but they haven’t emailed you back after a long period of time. You decide to call the dealership, but your call gets bounced between a couple of different employees and then you’re told to contact the warranty/insurance provider of the plan they sold you. The sad truth is that the finance office has ZERO involvement in the claim and is limited to obtaining commission dollars from you.

Let’s also not forget the biggest myth in the industry: “if you buy the manufacturer’s product from me you can rest assured all claims are covered, no matter what.”  Not exactly the case — the extended warranty from the manufacturer is subject to terms and conditions just the same as insurance policy. Read our blog here to learn more.

The Obvi advantage

For the team at Obvi, customer satisfaction is the highest priority.

We know how important vehicles can be in people’s lives. Our goal is provide as much peace of mind as possible that you’ll be in good hands and back on the road again soon. As both a seller of extended automobile warranties and a handler of claims, we’re with you every step of the way. And while dealership salespeople can be pushy when commissions are on the line, that’s not the case with Obvi. More than anything else, we want you be satisfied with your experience.

Visit our Extended Car Warranty page to find out more of feel free to contact us any time if you have any questions.

How to purchase extended auto warranty

How to purchase extended auto warranty

How to purchase extended auto warranty

Traditionally, extended auto warranty was only available for purchase from the dealership. Products such as extended auto warranty and GAP insurance are discussed particularly in the finance office once you have decided to go ahead and purchase your vehicle. However, how to purchase extended auto warranty has changed in Canada as Obvi has brought the process online, resulting in a fairer price for customers. Here we explain the differences between buying from the dealership and going direct online.

Buying from the dealership

There are several things to think about when being offered extended warranty at the dealership. This can be an expensive method of purchasing extended warranty coverage because of the layers of commissions built in. It is also important to consider who the actual warranty provider is. Is your dealership the one who will be approving any warranty claims? In almost all cases, it isn’t.

It might also be suggested in the finance office that extended warranty is rolled into your monthly payments. This can hide the total cost of the warranty and mean you are not paying a fair price. There is nothing wrong with paying in monthly installments, as long as you have clearly seen the total price first and can then decide if you want to pay it upfront or monthly. Without the total price, it can be confusing and unclear, and you could end up paying more than you expected.

Buying online

Instead of going through the dealer, you can now go online direct with Obvi.ca.

Buying extended auto warranty online means several things: you can take time to do your research, you don’t have sales pressure because you can do it online from home, and you get a fairer price by cutting out multiple layers of sales commission. Obvi understands that consumers deserve a fair price, and they also deserve to understand exactly what they are paying for, which is why we strive to be transparent and have an easy-to-understand, simply worded policy.

How is buying online different?

Although you might be told otherwise at the dealership, buying online is not any different in terms of customer service. In fact, Obvi’s excellent customer service stands out as a cut above other providers — you can speak to an expert via our online chat, by giving us a call or sending us an email, whatever you prefer. By going online with Obvi, not only has how to purchase extended auto warranty improved, but you can also be reassured that we will be with you for the entire process, from purchase to potential claim.

If you have questions about how to purchase extended auto warranty online with Obvi, contact us or get an instant quote.

Extended Car Warranty What Does It Cover

extended warranty what does it cover

Extended Car Warranty – what does it cover?

What is extended car warranty and what does it cover are some of the most common questions we are asked here at Obvi. Been given a detailed policy but still don’t know what the small print means? We’ve had the same experience. That’s why we decided to completely change the way that extended warranty and gap insurance were sold in Western Canada, making the process better for Canadian consumers.

At Obvi, we understand that it can be confusing to sift through pages and pages of policy information with complicated jargon, when all you really want is the facts written in the clearest possible way. That’s why Obvi has a no jargon policy written in simple terms, and an easy to understand exclusion list; if it’s not excluded, it’s included.

What is extended car warranty?

When you purchase a new vehicle, it will come with a manufacturer’s warranty which typically lasts for between 3-5 years. Extended car warranty is something you can choose whether to purchase or not, and can come in different forms, see previous blog explaining the differences.

The main reason why people buy extended warranty is so that they save money and don’t have to worry about sudden expensive car repairs. For some drivers, having large car repair bills can be too much of a strain on their finances. For others, they just want to save money and have peace of mind in knowing that they are covered.

Extended car warranty: what does it cover?

Depending on where you purchase your extended warranty from, the policy may slightly vary with what is included or excluded.

The main components that Obvi covers are;

  • Engine
  • Transmission
  • Steering
  • Drive Axles
  • Suspension
  • Brakes
  • Heating / Cooling
  • High-tech
  • Electrical

To find out more and see excluded components, check out our Warranty Brochure. We also explain in the brochure why certain components are excluded.

Obvi’s Extended Car Warranty

Why is Obvi’s extended car warranty the best option in Western Canada?

  • We cut out the middleman, meaning you save up to 70% compared to buying from the dealership
  • We keep everything simple and easy to understand
  • Our customer service is excellent – you can call us or chat with one of our live agents on our website
  • We are with you through the whole process, so if you have a claim, we will also handle your claims
  • There is no sales pressure – by going online, you can take your time and do your research. We won’t pressure you into making a purchase

Find out more about Obvi’s extended car warranty and get a free quote.

Where to buy extended warranty for a used car?

buy warranty for used carWhere to buy extended warranty for a used car?

Have a used car? Thinking about purchasing one but not sure where to buy the warranty for your used car? You have a few options for buying an extended warranty for a used car in Western Canada.

  • Buying from the dealership

When you purchase a vehicle from the dealership, you are likely to be offered extended warranty (or even Gap Insurance). There are several things to consider when being offered extended warranty at the dealership. This can be an expensive way of buying extended warranty coverage for your used car because of the layers of commissions built in. You should also consider who the actual warranty provider is. You may like your dealership but is that who will be approving any warranty claims? In most cases it isn’t.

The finance office may also suggest the cost of extended warranty is rolled into your monthly payments. This can hide the total cost of the warranty and mean you are not paying a fair price. Even if you do end up paying in monthly installments, it’s clearer to see the total price first and then you can decide if you want to pay it upfront or monthly. Without the total price, it can be confusing and unclear, and you could end up paying more than you expected.

  • Buying online

Instead of going through the dealer, you can now go online direct with Obvi.ca.

Buying warranty for a used car online means several things; you can take time to do your research, you don’t have sales pressure because you can do it online from home, and you get a fairer price by cutting out multiple layers of sales commission. Obvi understands that consumers deserve a fair price, and they also deserve to understand exactly what they are paying for, which is why we strive to be transparent and have an easy-to-understand, simply worded policy.

Going online doesn’t mean you have to sacrifice customer service. Obvi strives to bring some of the best customer service to you by making experts available through online chat, phone, and email, whichever is most convenient for you. Obvi is also with you from purchase to claims so you always know who you are dealing with.

Should I buy a warranty for my used car?

There are several things you might want to think about when deciding whether to buy extended warranty for your used car.

1) How old is your vehicle?

Manufacturer’s warranties generally cover the first 3 – 5 years of a vehicle’s life so you will want to check your make and model’s coverage out first. Not every vehicle on the road is eligible for extended warranty when it is used so be sure to check the various coverage options available.

 2) Is your car used?

Used cars are more affordable to purchase but you may not know how the previous owner treated the vehicle. For example, was the vehicle always properly maintained? What kind of a driver were they? You may find extended warranty is worth it because you cannot predict when you might need expensive car repairs and if the price and coverage are reasonable you can be covered for a long time.

 3) Do you worry about the cost of car repairs?

The cost of car repairs can be a big issue and having a sudden and unexpected bill could put you in a difficult financial situation. If this is a concern, then an extended warranty policy might be for you.

Find out more on our extended warranty page or get an instant quote.

Can you buy a car warranty after purchase?

can you buy a car warranty after purchaseCan you buy a car warranty after purchase?

Customers often think they can’t buy a warranty for their car after they’ve purchased the vehicle and driven it off the lot, but this just isn’t true. Obviously, the salesperson at the dealership wants you to buy their products while they have your attention – their chances of further upselling are greatly diminished once you drive away in your new vehicle. (Adios pressure sales!)

But, bidding farewell to your dealership doesn’t mean you’ve lost your chance to buy a car warranty for your new vehicle. You have the option to return to the salesperson at the dealership, or, if you live in Western Canada (British Columbia, Alberta, Saskatchewan, Manitoba) you can purchase an Extended Auto Warranty online from Obvi, a Canadian company.

Obvi’s Extended Auto Warranty

Born and raised on the prairies, a trailblazer, Obvi is disrupting the Extended Auto Warranty and GAP Insurance market in Western Canada by offering products exclusively online. You can get a quote, talk to an Obvi Insurance advisor via the Live Chat, and complete a purchase all from your mobile phone or PC on your schedule. Can you buy a car warranty after the purchase of your car? Absolutely! And Obvi.ca makes it easy. As long as your manufacturer’s auto warranty is still valid, you can purchase an Obvi Extended Warranty online, anytime.

There are lots of advantages of having an Extended Warranty from Obvi over one from a dealership. The main advantage is a better price for you. Equally great is that Obvi deals with any claims you may have, from beginning to end.

Who is Extended Warranty for?

Obvi Extended Auto Warranty for your car, truck, or SUV can extend your comprehensive coverage up to 8 years with personalized KM options. Eligible vehicles in British Columbia, Alberta, Saskatchewan, or Manitoba need to have either 30 days or 1,000 km of remaining manufacturer’s auto warranty. So, if you fall within these limitations, then Obvi Extended Warranty is definitely an option for you.

Does Obvi have any other products?

Absolutely! Obvi also sells Gap Insurance, which covers the difference between your remaining car loan balance and the settlement amount (the “gap”) from your auto insurance provider if your vehicle is considered a total loss and is written off. Like Extended Warranty, Gap Insurance is another product sold at the dealership that you can buy online with Obvi at a fair price.

Find out more about Extended Warranty and get a free quote now.

What is aftermarket car warranty?

aftermarket_car_warranty

Aftermarket Car Warranty

What does aftermarket car warranty mean?

The term aftermarket car warranty is an ineffective association of terms frequented by the automotive industry.  When you hear aftermarket, you are likely to associate it with vehicle parts or accessories and might question the reliability.  Many of the automotive dealers will refer to extended warranties sold outside of their office as aftermarket in an effort to leverage the reliability concern ingrained in Canadians. Manufacturer’s warranty will typically last between 3-5 years depending on the make and model vehicle you have, and you have options to extend. The term aftermarket is misleading as you must purchase from a third party insurance company or service contract provider. If you want to buy extended car warranty, you have two options;

  1. Manufacturer’s Extended Warranty Contract (Service Contract)
  2. Insurance Policy

1) Manufacturer’s Extended Warranty Contract (Service Contract)

Most commonly sold at the point of a new vehicle sale from a dealer who represents the manufacturer.  There is no standard format, wording or regulatory framework around this method of extended warranty. Most importantly, there is no monitoring of the financial stability or ability to pay the claims and no regulatory on claims handling. An example of a company that sold Service Contracts is Sears – find out more in our blog here.

2) Insurance Policies – Extended Warranty

Consumers have the option of purchasing an insurance policy to extend the warranty of their vehicle. What many Canadians don’t realize is that they can do this all online and avoid the significant dealer fees.  In fact, all dealers offer an insurance policy option to their customers and they are well accustom to working with third party insurers with claims.

With the help of Obvi Inc, this can be done without paying dealership commission, which is how you save money.

Online with Obvi

Obvi is disrupting the way that Extended Warranty is being sold in Western Canada. Instead of having to buy from the dealer, Obvi gives you the option of buying online. You can do everything on your phone from getting an Instant Quote to purchasing Obvi’s Extended Auto Warranty.

Why is Obvi better?

There are many reasons why Obvi is better;

1) Time – buying at the dealership means that you can’t take your time, do your research and understand what you are being offered, and also what other options you have. With going online, you can take your time to look at as much information as you want

2) Money – going online means that you cut out the middleman and don’t pay up to 75% commission (which is why buying at the dealership is so expensive). You get the fair price you deserve

3) Pressure – there’s no pressure to buy! We won’t push you, but our experienced Insurance Experts are at the end of a phone or available for Live Chat if you need them

4) Financing – you can still pay monthly for your warranty at a reasonable rate.

And many reasons more! In fact, check out our blog post here to fully understand why buying insurance online in Canada is the way forward.

Find out more about Obvi’s Extended Auto Warranty or get an Instant Quote now.

Is Extended Warranty worth it?

is extended warranty worth it
Is Extended Warranty worth it?

Figuring out whether Extended Warranty is worth it can be a bit tricky, especially with a wide range of sources all saying different things. We have created a simple guide of things to think about so you can decide for yourself whether Extended Warranty is worth it or not.

1) How old is your vehicle?

Not all vehicles are eligible for Extended Warranty. Manufacturer’s warranty typically lasts between 3 – 5 years, and varies per make and model, so you would want to check that out first.

There are also a few benefits to purchasing Extended Warranty straight away on a new car. Find out more in our blog here.

2) What vehicle do you have?

Some vehicle makes are more expensive to repair than others. For example, luxury brands such as BMW, Jaguar and Mercedes might cost you more in car repairs compared to non-luxury vehicles.

Although maintenance costs include other items aside from car repairs that are not included with Extended Warranty, such as an oil change, you might find the graph below interesting (in US dollars, from YourMechanic.com).

cost of car maintenance

3) Is your car used?

Although used cars are more affordable, some people are concerned that they don’t know how the previous owner treated the vehicle. For example, what kind of a driver were they? Did they always properly maintain the vehicle?

Some drivers therefore think Extended Warranty is worth it because you cannot predict when you might need expensive car repairs, and for a small extra cost you can be covered.

4) Do you worry about the cost of car repairs?

The cost of car repairs is a worry for some drivers, regardless of whether their vehicle is new or used, and having a sudden and unexpected bill could be a big problem. Whether you want to protect your savings, or whether you just want to make sure your bills all get paid, an Extended Warranty policy might be for you.

5) Where will you buy the Extended Warranty policy?

Whether Extended Warranty is worth it or not also depends on the price you paid for the policy, and the coverage that comes with that. For example, the traditional purchase point of Extended Warranty is at the dealership. This is an expensive method of purchasing Extended Warranty for a variety of reasons such as;

1) large commission fees on the sale of a policy

2) you might be persuaded into adding the policy into your monthly payments (which hides the total cost)

However, with Obvi.ca you can now go directly online for Extended Warranty and GAP Insurance, saving up to 70% compared to the dealer and giving you better coverage. At Obvi, we think Extended Warranty is worth it, but only when you can buy online in your own time whilst fully understanding what you are buying and when the price is fair.

To find out more visit our Extended Warranty page, or get an instant quote to see how much it would cost you.

What GAP Insurance Covers

what does gap insurance coverHeard of it, but not sure what GAP Insurance covers? You’ve come to the right place. We will explain 1) what GAP Insurance is and 2) why you might want to consider purchasing GAP Insurance

GAP Insurance definition: Guaranteed Auto (or Asset) Protection is a type of car insurance which protects your finances when a loan is taken out to pay for your car.

Let me paint a picture…..
An unexpected event occurs (accident, fire, flood, theft of your vehicle) and your vehicle is ruined. Your insurance company determines that the car is worth $13,000. This is less a lot less than you thought it would be. Why is that? You bought a new car, and it quickly depreciated in value over time.

You still owe $17,500 because you took out a risky long-term loan over 7 years, meaning
$17,500          – $13,000 = $4,500

What you owe – car worth = Amount you still owe
GAP Insurance protects you and will cover this $4,500 – this is the “GAP”.

What GAP Insurance covers

GAP Insurance is there to protect you from paying the loan off on a car you have unfortunately just lost. Chances are if you had to take out a big long-term loan to buy your new car, suddenly having to cough up $4,500 or so would really hurt your bank balance – if not be impossible.

Taking out a long-term loan is popular in Canada. CBC News reported that in 2018, 55 % of all new car loans were for at least 84 months (7 years). Unfortunately, people forget that having a loan over a long number of years does come with risks.

What else do I need to know about what GAP Insurance covers?

  • GAP Insurance is not just available if you purchased your vehicle, it also includes leased vehicles.
  • Traditionally, GAP Insurance was only sold through the dealer when purchasing a vehicle. However, this was expensive, the dealer was often not knowledgeable about the product and they also were not the ones who would handle your claim.
  • Obvi has completely changed GAP Insurance; by bringing the sales process online and cutting out the middleman, consumers can save up to 70%, there is no sales pressure and confusing technical jargon and consumers get a better product at a fair price.

To find out more about what GAP Insurance covers and if you are eligible, check out our GAP Insurance page or get an easy Instant Quote now.

Canadian Insurance Market

Canadian Insurance Market

It’s moving online incredibly fast

As we have already seen in Banking and Investing, technological advancements for Insurance are reaping huge rewards for customers. Recent advertising efforts by State Farm and Insurance Brokers Association of Canada (IBAC) are clear indicators that online insurance options in Canada are gaining market share every month. State Farm recently launched a high-profile commercial with professional athletes and a famous actor to promote their personal touch, as online offerings powered by bots are gaining market share every day.  The IBAC started a campaign warning Canadians about purchasing insurance online and launched www.beforethequote.ca, advising to go directly to insurance brokers rather than online.

We can credit State Farm for the humorous advert and focusing on the personal touch aspect that some customers might appreciate. The IBAC has taken a different approach of provoking uncertainty and fear, the long-time insurance sales tactic, in the hope of preventing Canadians from looking online for insurance.

Billions of dollars have been invested globally into bringing insurance online with a huge focus on improving the customers experience, so we want to look deeper into the IBAC’s message and see what’s going on;

  1. Advocacy or My broker shops for me. While they can and should be, the reality is that most Canadians receive their home, auto, boat, trailer and other renewals directly from insurance companies and not from the broker. You are likely paying direct to the insurer and the renewals come direct from them too.
  2. My policy is customized.  The customization of insurance occurs long before the quote as insurers themselves have created off the shelf custom packages for home, business and auto insurance.  Insurance companies have worked hard to develop leading packages and this has resulted in very simple policies that are only subject to a relatively standard list of exclusions. The final touch to customize a policy is to ask good questions about the client, be it for business or personal insurance, which can be accomplished with online systems very easily and much more efficiently.
  3. Online insurers don’t pay claims. Online insurance is simply a different division of the same insurance company you might already be dealing with. Claims handling and behaviour from these insurance companies are going to be consistent with both channels. Buying online is not any less reliable, and it certainly does not mean that your claim won’t be paid.
  4. Online insurance is without expert advice. Online insurance industry leaders like Obvi Inc. and Zensurance have something important in common; they are brokers who provide expert advice. Customers still have access to live insurance agents or brokers who can provide guidance throughout the entire online process.  With an online chat, a customer can also ask for a transcript of the conversation to document any advice received that influenced their decisions.
  5. Lower premiums equal less coverage. It is very common for one insurer to offer the same coverage at a lower rate than another insurer. What makes the online world more competitive is how efficiently products can go to market and how claims are opened and tracked which can create substantial savings for customers. Just because insurance is cheaper online, doesn’t mean it isn’t as good if not better.

Are some people still renewing insurance in person? Maybe. Does this mean you have to buy insurance online? Not at all, but the online world is everything the traditional market fears.  It’s quick, it’s easy, it’s convenient and gives consumers the ability to effectively manage a very important product which happens to be a noticeable household expense. What kind of insurance is available online? Here are your options:

  • Home Insurance
  • Auto Insurance
  • Extended Warranty for your vehicle
  • PET Insurance
  • GAP insurance
  • Personal Umbrella
  • Life Insurance
  • Small and medium size business Insurance
  • Travel Insurance

Canada should be excited about online innovators that have re-imagined the insurance industry and the benefits available. The online insurance world is starting to open up in Canada, and it’s something to embrace rather than fear.